Buying a pass, and if it hasn't appeared

Buying

1. Sign in first, so the pass goes on the right account.
2. In Passes on the builder, press Buy next to the one you want.
3. Pay on the secure Stripe checkout page with a card, Apple Pay, Google Pay or Link. Prices include VAT.
4. You come back to the builder, and the pass shows within a minute.

Payments are handled by Stripe. The seller of record is Link, Stripe's payment service: it takes the payment, handles VAT and sales tax, and emails your receipt. We never see your card details.

What shows on your bank statement

The payment appears as **LINK.COM* PROPPASSCHECK** (or similar). That's us.

My pass hasn't appeared

It usually shows within a minute. Refresh the builder or your account page.

If it's still missing after a few minutes:

• Check you're signed in to the account you were signed in to when you pressed Buy: the pass goes on that account.
• Check your receipt email from Link arrived. If it didn't, the payment may not have gone through.
• Contact us with the receipt number from that email, and we'll sort it out.

Receipts and invoices

Your receipt comes from Link by email, with a PDF receipt and invoice attached. You can also see your order at link.com.