Refunds

A pass gives you access straight away, so when you buy you agree that access starts immediately. That means the usual 14-day cancellation right for digital content no longer applies once you've used it.

If something doesn't work, we'll put it right or refund you. Contact us with the receipt number from your Link email and what went wrong. The refund goes back to the card or account you paid with, normally within 5 to 10 days.

Bought the wrong pass by mistake and haven't exported anything yet? Get in touch the same day and we'll help.

When a pass is refunded, its time is removed from your account. Files you already exported stay with you.

See the terms for the full wording.